Refund and Returns Policy

At rulnevo.top, operated by Onur Say, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we offer a straightforward refund and returns policy designed to make your experience as smooth as possible.

This policy outlines the conditions and procedures for returning products purchased from our website, rulnevo.top, and how refunds are processed. This policy is effective as of June 1, 2024.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return for a refund. To be eligible for a return, your item must meet the conditions outlined in the next section.

Conditions for Returns

For an item to be eligible for a return and subsequent refund, it must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be in its original packaging with all original tags, labels, and protective stickers still attached.
  • The item must be in a resalable condition.
  • Proof of purchase (your order number or receipt) is required.
  • Certain types of goods are exempt from being returned, including intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Gift cards are also non-returnable.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to our customer service team at [email protected] within the 30-day return window.
  2. Provide Order Details: In your email, please include your order number, the specific item(s) you wish to return, and the reason for the return.
  3. Await Instructions: Our customer service team will review your request and, if approved, will provide you with return authorization and detailed instructions, including the return shipping address. Please do not send your item back before receiving authorization.
  4. Package Your Item: Carefully package the item(s) in their original packaging, ensuring all tags, labels, and accessories are included.
  5. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected at our facility, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 business days of receiving the returned item.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 5-10 business days. Please be aware that it may take some additional time for the refund to officially appear on your bank or credit card statement, depending on your financial institution’s processing times.

If you haven’t received a refund yet after the expected processing time, please check your bank account again. Then, contact your credit card company or bank, as there may be an internal processing delay before the refund is posted. If you’ve completed these steps and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same item due to damage or defect, please send us an email at [email protected] to arrange the exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. Provide details of the product and the issue, along with photographic evidence if possible. We will work quickly to resolve the issue at no additional cost to you, which may include sending a replacement or issuing a full refund.

Return Shipping Costs

Customers are responsible for paying the shipping costs for returning items unless the return is a result of our error (e.g., you received a damaged, defective, or incorrect item). Original shipping costs paid at the time of purchase are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund, but you will bear the initial cost of sending it back to us.

Contact Us

For any questions regarding our Refund and Returns Policy, please do not hesitate to contact us: